As a trusted and responsible retailer, it is our legal responsibility to ensure only customers of a legal age can purchase vaping products. Under UK and EU law, it’s illegal to sell electronic cigarettes and nicotine-delivery products to individuals under 18 years of age. To ensure our customers meet the legal age requirement, we request age confirmation when placing an order. We utilise the industry standard Age Checked verification service to expedite and secure this process, protecting your personal data and anonymity.

How do we verify your age?

When you place an order on our website, you’ll need to provide your full registered name, billing address, and date of birth. This information should match what’s on your driver’s license, electoral roll, or UK credit card. We use a seamless and unobtrusive system call Age Checked to confirm your age. This is simply an ID check; it will not affect your credit score.

What happens if the check fails?

If there are any issues, like a recent address change or a different name format, Age Checked might not be able to verify your age. In such cases, we’ll correct the details and either try another age verification method or ask for another valid proof of age, such as a UK Driver’s License or Passport.

If we can’t confirm your age with the details provided your order will not be processed and you will receive a notification to confirm that your order has been cancelled.

How is my data being used?

Your personal data is not stored by Age Checked. They are an anonymised verification platform. They do not keep a record of personal details and do not track a person’s activity. Your privacy and security are intrinsic to their system.

Other Age Verification Checks?

We may alternatively use age verification delivery for your order. If you are asked to show ID upon your delivery this is to confirm age verification with our delivery partners.